Update: Excellus BCBS Resource Centers
Due to COVID-19, the Rochester and Syracuse Resource Centers will be closed to walk-in traffic and at limited capacity.
But we are still available to help!
Individual and Family PlansShopping for a Medicare Plan?
We are still ready to assist both members and prospective members. Our knowledgeable Facilitated Enrollers are available for phone appointments and for in-person appointments in certain counties.

To inquire about making an in-person appointment or questions about purchasing an Essential Plan or Qualified Health Plan, please call Monday-Thursay from 8 a.m. - 8 p.m. | Friday 9 a.m. - 8 p.m.: 1-888-679-7105 (TTY: 1-800-662-1220)

For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m. - 6 p.m.:
• Essential Plan and Qualified Health Plan Members: 1-877-626-9298
• Child Health Plan Members: 1-800-650-4359
• Medicare Members: 1-877-883-9577
• TTY: 1-800-662-1220

Ready to Find Your Plan? Visit ChooseExcellus.com