Get the information you need in person at an Excellus BCBS Resource Center.
We are here to answer your questions and provide expert advice.



At our Resource Centers you can...
Meet with us
Meet with a licensed advisor to find a plan that fits your needs and get help enrolling.
Get answers
Get your questions answered so you can choose a health plan with confidence.
Join events
Join us for special events, programs and informational sessions.
Choose a location near you for details.

1946 West Ridge Road, Suite B
Greece, New York 14626

Conveniently located in the Ridgecrest Commons plaza, between Five Guys and the Ashley Furniture Homestore.


Monday - Thursday: 9AM - 5PM
Friday - Sunday: Closed

*Hours are subject to change at anytime

Upcoming Hours:
Starting Friday, February 7, the Rochester Resource Center will be closed on Fridays until further notice. The Rochester Resource Center will also be closed on Thursday, February 20 through Monday, February 24 for scheduled maintance, and will resume normal business hours on Tuesday, February 25.


(585) 225-0221

Tip: Consultations typically take 30 minutes to an hour.


221 South Warren Street
Syracuse, New York 13202

Conveniently located adjacent to the Key Bank building.


Monday - Friday: 8:30AM - 4:30PM
Saturday & Sunday: Closed

*Hours are subject to change at anytime



Tip: Appointments are recommended only at our Syracuse location and typically take 30 minutes to an hour.


What is a Resource Center?

Our Resource Centers offer personalized assistance to help individuals search for the health plan that is best for them. Here are some of the services that we offer:

  • 1 on 1 consultations with a licensed associate to discuss health insurance options
  • Assistance in applying for and purchasing coverage
  • Medicare plans seminars and mobile offices
  • Educational community events
  • Customer Care assistance

If I'm a member, can I visit to ask questions about my benefits?

Of course! Choose a location near you for more information.

Visit us in Greece

Rochester | W. Ridge Road

Visit us in Syracuse

Syracuse | S. Warren Street

Want help from home?

Call the Customer Care phone number listed on the back of your member card or log in to your online Excellus BCBS member account.

Do I need an appointment?

Appointments are recommended only at our Syracuse location. Walk-ins are always welcome at both locations but are subject to advisor's availability. Wait times may vary. Consultations typically take 30 minutes to an hour.


Call 1-800-234-4781 to schedule an appointment.

What should I bring?

I'm Medicare eligible

We're glad to have you! Visit our Medicare Help Portal for better assistance.

I'm not Medicare eligible

Individual or Non-Medicare |  You should bring: 

  • Names, birthdates and Social Security numbers (or document numbers for legal immigrants) for everyone in your family who needs health coverage.
  • Health insurance policy numbers for anyone in your family who currently has health coverage.
  • Email address. (You are required to provide an email address to enroll in the NY State of Health Marketplace.)
  • Proof of U.S. citizenship or legal status in the form of a birth certificate, "Green Card" or passport.
  • Social Security card.
  • Termination letter if you recently lost coverage.
  • Most recently completed tax return. (You will need to project your annual household income for the year ahead. You can refer to your tax return to help you estimate that amount.).

Can I make a payment at a center?


We are unable to accept payments, but we offer alternate ways for our members to make payments outlined below.


We are able to accept payments in the form of check or money order.

Medicare Member Payment Options

Please visit our Medicare Help Portal for better assistance.

Non-Medicare Member Payment Options

  1. Sign up for Online Bill Pay. If you pay your premium directly to us, you can now view and pay your bill online*. This includes the ability to:
    • Log in to your Excellus BCBS account and select Online Bill Pay.
    • Choose between manual or automatic monthly payments.
    • Download or print your invoice.
    • Pay as billed using your checking, savings, Visa or MasterCard debit/credit card.
  2. Pay in person using the drop box at our Rochester office at:
    165 Court Street
    Rochester, NY 14647
    Monday–Friday from 9AM – 4:30PM | Check or money order only
  3. Send payments by check or money order to:
    Excellus Health Plan
    P.O. Box 5267
    Binghamton, NY 13902-5267

Are there any other Medicare resources?

Yes! Visit our Medicare Help Portal to discover other alternatives that may be more convenient for you.

Visit the Medicare Help Portal