Have Medicare Questions?

Get the information you need in person at the Excellus BCBS Rochester Resource Center.
We are here to answer your questions and provide expert advice.

Visit

FAQ

WE ARE HERE TO HELP
Select an option below to learn more:
Visit our Resource Center in Rochester for in-person assistance.
View Location Details
Attend a free Medicare Plans Seminar to learn about plan options.
View ScheduleView ScheduleOpens in a new window.
Get expert advice at a location near you by visiting our Mobile Offices.
View CalendarOpens in a new window.View Calendar

WHERE WE'RE LOCATED

LOCATION

1946 West Ridge Road, Suite B
Greece, New York 14626

Conveniently located in the Ridgecrest Commons plaza, between Five Guys and the Ashley Furniture Homestore.

HOURS

The Rochester Resource Center is temporarily closed. For help choosing a Medicare or individual health plan, please call 1-877-406-4823 (TTY: 1-800-662-1220) from Monday-Friday: 8 a.m. – 8 p.m. Current Excellus BCBS members should contact Customer Care.

CONTACT

(585) 225-0221

Tip: Consultations typically take 30 minutes to an hour.

Walk-ins welcome! Call us at 1-585-225-0221 if you have any questions.

Open Monday – Friday: 9 a.m. – 4:30 p.m.

For customer care or billing assistance with your current Excellus BCBS coverage, please call one of the numbers below.

To inquire about purchasing a Medicare plan:
1-877-406-4823 (TTY: 1-800-662-1220), Monday-Friday from 8 a.m.-8 p.m

Pay your premium bill online:
• Medicare Members

For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m.- 6 p.m.:
• Medicare Members: 1-877-883-9577
• TTY: 1-800-662-1220

Walk-ins welcome! Call us at 607-304-9800 if you have any questions.

Open Monday – Friday: 9 a.m. – 4:30 p.m.

For customer care or billing assistance with your current Excellus BCBS coverage, please call one of the numbers below.

To inquire about purchasing a Medicare plan:
1-877-406-4823 (TTY: 1-800-662-1220), Monday-Friday from 8 a.m.-8 p.m

Pay your premium bill online:
• Medicare Members

For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m.- 6 p.m.:
• Medicare Members: 1-877-883-9577
• TTY: 1-800-662-1220

FREQUENTLY ASKED QUESTIONS

What is a Resource Center?

Our Resource Center offers personalized assistance to help individuals search for the health plan that is best for them. Here are some of the services that we offer:

  • 1 on 1 consultations with a licensed associate to discuss health insurance options
  • Assistance in applying for and purchasing coverage
  • Medicare plans seminars and mobile offices
  • Educational community events
  • Customer Care assistance

If I'm a member, can I visit to ask questions about my benefits?

Of course! We offer two convenient areas in the center to help.

Self Service Kiosks:

At these kiosks we will help you access your Excellus BCBS website login as well as help connect you to a Customer Care Advocate directly via phone.

On Site Customer Care: 

A Customer Care Advocate can help answer your questions. They can assist you with

  • Better understanding your claims, benefits and enrollment
  • Utilize tools and services available to you through the Excellus BCBS member website
Want help from home?

Call the Customer Care phone number listed on the back of your member card or log in to your online Excellus BCBS member account.

Do I need an appointment?

No, you do not need an appointment. Walk-ins are always welcome but are subject to advisor's availability. Wait times may vary. Consultations typically take 30 minutes to an hour.

What should I bring?

Medicare Eligible |  You should bring: 

  • Your red, white and blue Medicare card.
  • Retirement month and year, if applicable.
  • Name of Primary Care Provider.
  • Current health insurance Medicare plan name and policy number.
  • Medicare claim number shown on your card, if applicable.
  • A list of your current prescription drugs.

Can I make a payment at a center?

We are unable to accept payments, but we offer alternate ways to make payments for our members.
  1. Send payments by check or money order to:
    Excellus Health Plan Direct
    PO Box 5267
    Binghamton, NY 13902-5267

  2. Pay your bill online or in our app Visit medicare.excellusbcbs.com/bill-pay-options to learn more about online payment options.

  3. Set up an automatic payment from your bank account on the fourth of each month. Go to MyExcellusMedicare.com/Forms to print the form or call the Customer Care number on the back of your member card to request the form be mailed. If you choose this option, please call Customer Care to opt-out of receiving a paper bill or you will continue to receive one.

  4. Set up a deduction on your premium from your Social Security check by calling the Customer Care number on the back of your member card. You cannot use this billing option if you qualify for EPIC premium assistance.