We are here to answer your questions and provide expert advice.
Locations
FAQ
Walk-ins welcome! Call us at 1-585-225-0221 if you have any questions.
Our Rochester Resource Center is open Monday – Friday: 9 a.m. – 4:30 p.m.
Pay your premium bill online:
• Individual, Family, and Child Health Plus Members
• Medicare Members
For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m.- 6 p.m.:
• Essential Plan and Qualified Health Plan Members: 1-877-626-9298
• Child Health Plan Members: 1-800-650-4359
• Medicare Members: 1-877-883-9577
• TTY: 1-800-662-1220
1946 West Ridge Road, Suite B
Greece, New York 14626
Conveniently located in the Ridgecrest Commons plaza, between Five Guys and the Ashley Furniture Homestore.
Monday - Thursday: 9AM - 5PM
Friday - Sunday: Closed
*Hours are subject to change at anytime
(585) 225-0221
Tip: Consultations typically take 30 minutes to an hour.
221 South Warren Street
Syracuse, New York 13202
Conveniently located adjacent to the Key Bank building.
Monday - Friday: 8:30AM - 4:30PM
Saturday & Sunday: Closed
*Hours are subject to change at anytime
1-800-234-4781
Tip: Appointments are recommended only at our Syracuse location and typically take 30 minutes to an hour.
The Syracuse Resource Center is open by appointment only. To schedule, please call 1-800-234-4781.
To inquire about purchasing a Medicare plan:
1-877-406-4823 (TTY: 1-800-662-1220), Monday-Friday from 8 a.m.-8 p.m
To inquire about purchasing an Essential Plan or Qualified Health Plan:
1-888-679-7105 (TTY: 1-800-662-1220), Monday-Friday from 8 a.m.-8 p.m
Pay your premium bill online:
• Individual, Family, and Child Health Plus Members
• Medicare Members
For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m.- 6 p.m.:
• Essential Plan and Qualified Health Plan Members: 1-877-626-9298
• Child Health Plan Members: 1-800-650-4359
• Medicare Members: 1-877-883-9577
• TTY: 1-800-662-1220
JOHNSON CITY LOCATION
Walk-ins welcome! Call us at 607-304-9800 if you have any questions.
Our Johnson City Resource Center is open Monday – Friday: 9 a.m. – 4:30 p.m.
Pay your premium bill online:
• Individual, Family, and Child Health Plus Members
• Medicare Members
For billing questions, pay by phone, or other questions, please call Monday-Friday 8 a.m.- 6:00 p.m.:
• Essential Plan and Qualified Health Plan Members: 1-877-626-9298
• Child Health Plan Members: 1-800-650-4359
• Medicare Members: 1-877-883-9577
• TTY: 1-800-662-1220
What is a Resource Center?
Our Resource Centers offer personalized assistance to help individuals search for the health plan that is best for them. Here are some of the services that we offer:
- 1 on 1 consultations with a licensed associate to discuss health insurance options
- Assistance in applying for and purchasing coverage
- Medicare plans seminars and mobile offices
- Educational community events
- Customer Care assistance
If I'm a member, can I visit to ask questions about my benefits?
Of course! Choose a location near you for more information.
Rochester | W. Ridge Road
Syracuse | S. Warren Street
Johnson City | Riverside Drive
Want help from home?
Call the Customer Care phone number listed on the back of your member card or log in to your online Excellus BCBS member account.
Do I need an appointment?
Appointments are recommended only at our Syracuse location. Walk-ins are always welcome at both locations but are subject to advisor's availability. Wait times may vary. Consultations typically take 30 minutes to an hour.
SYRACUSE APPOINTMENT INFORMATION
Call 1-800-234-4781 to schedule an appointment.
What should I bring?
I'm Medicare eligible
We're glad to have you! Visit our Medicare Help Portal for better assistance.
I'm not Medicare eligible
Individual or Non-Medicare | You should bring:
- Names, birthdates and Social Security numbers (or document numbers for legal immigrants) for everyone in your family who needs health coverage.
- Health insurance policy numbers for anyone in your family who currently has health coverage.
- Email address. (You are required to provide an email address to enroll in the NY State of Health Marketplace.)
- Proof of U.S. citizenship or legal status in the form of a birth certificate, "Green Card" or passport.
- Social Security card.
- Termination letter if you recently lost coverage.
- Most recently completed tax return. (You will need to project your annual household income for the year ahead. You can refer to your tax return to help you estimate that amount.).
Can I make a payment at a center?
ROCHESTER LOCATION
We are unable to accept payments, but we offer alternate ways for our members to make payments outlined below.
SYRACUSE LOCATION
We are able to accept payments in the form of check or money order.
Medicare Member Payment Options
Please visit our Medicare Help Portal for better assistance.
Non-Medicare Member Payment Options
- Sign up for Online Bill Pay. If you pay your premium directly to us, you can now view and pay your bill online or in our mobile app*. This includes the ability to:
- Log in to your Excellus BCBS account and select Online Bill Pay.
- Choose between manual or automatic monthly payments.
- Download or print your invoice.
- Pay as billed using your checking, savings, Visa or MasterCard debit/credit card.
- Pay in person using the drop box at our Rochester office at:
165 Court Street
Rochester, NY 14647
Monday–Friday from 9AM – 4:30PM | Check or money order only - Send payments by check or money order to:
Excellus Health Plan
P.O. Box 5267
Binghamton, NY 13902-5267
Are there any other Medicare resources?
Yes! Visit our Medicare Help Portal to discover other alternatives that may be more convenient for you.
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